Effective Date: 05/12/2024

Wadinahub.com ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information across our various apps and services. By using our services, you consent to the practices described in this Privacy Policy. We may update this Privacy Policy from time to time, and we will notify you of any changes by posting the revised policy with the updated effective date.

1. Information We Collect

We collect personal data across our various apps, each with specific data collection practices based on their functionality. Below are the details:

1.1 General Information Across All Apps

  • Personal Identification Information: When you register on our platform or use our services, we may collect your name, email address, phone number, and payment information.
  • Device Information: We may collect information about the device you use to access our platform, including your device’s model, operating system, unique device identifiers, and mobile carrier.
  • Usage Data: We collect information about how you interact with our services, such as the pages you visit, the features you use, and the actions you take within the app.
  • Location Data: For the specific apps mentioned below, we collect precise or approximate location data to provide location-based services such as delivery tracking, trip routing, driver location, and vendor proximity. Location data is collected continuously in the background, even when the app is not actively in use, to ensure accurate service delivery and to enhance your experience.

1.2 Specific Data Collection per App

WadiExpress (User App)
  • Order Details: We collect data about your orders, including items, quantities, delivery address, and payment information.
  • Payment Information: We collect payment details to process your transactions and enable purchases.
  • Location Data: We collect location data to track your delivery in real-time, ensure accurate route planning, and offer location-based recommendations.
  • Customer Support Data: If you contact customer support, we may collect details of your query or complaint.
WadiExpress Vendors (Vendor App)
  • Vendor Information: We collect personal and business details from vendors, including store name, contact information, tax details, and product inventory.
  • Transaction Data: We collect details of transactions made by customers, including product orders, payments, and delivery information.
  • Performance Metrics: We may collect data about your sales, ratings, and customer feedback to help improve your business performance.
  • Location Data: We collect location data to optimize the placement of your products in relation to customer proximity and to provide delivery support.
WadiExpress Delivery (Delivery Men App)
  • Delivery Data: We collect information about the deliveries you make, including order details, delivery locations, and time stamps.
  • Driver Ratings: We collect ratings and feedback provided by users about their delivery experience.
  • Location Data: We collect real-time location data to track and optimize your delivery route, ensuring timely service.
Goo (User App for Transportation)
  • Trip Details: We collect data about your transportation requests, including pickup and drop-off locations, trip duration, and payment information.
  • Rating Information: We collect feedback and ratings from users to improve service quality.
  • Location Data: We collect location data for real-time trip tracking, accurate routing, and to match you with the nearest available driver.
WadiGo Driver (Driver App for Transportation)
  • Driver Information: We collect data about the drivers, including personal details, vehicle information, and driver ratings.
  • Trip and Delivery Data: We track your trips, including start and end locations, time of travel, and payment receipts.
  • Location Data: We collect real-time location data for route optimization and to ensure drivers are matched with users in proximity.
Go-Ride (User App for Ride share)
  • Trip Details: We collect data about your transportation requests, including pickup and drop-off locations, trip duration, and payment information.
  • Rating Information: We collect feedback and ratings from users to improve service quality.
  • Location Data: We collect location data for real-time trip tracking, accurate routing, and to match you with the nearest available driver.
Go-Drive (Driver App for Ride share)
  • Driver Information: We collect data about the drivers, including personal details, vehicle information, and driver ratings.
  • Trip and Delivery Data: We track your trips, including start and end locations, time of travel, and payment receipts.
  • Location Data: We collect real-time location data for route optimization and to ensure drivers are matched with users in proximity.

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our services: To offer and enhance the functionality of our apps, ensuring a seamless experience for all users, vendors, and delivery personnel.
  • Customer Support: We may use your contact information to address inquiries, issues, or feedback related to our services.
  • Transactions: We process payments and orders to complete your purchases, manage refunds, or cancellations.
  • Personalization: We may use your data to personalize your experience, offering product recommendations or tailored services.
  • Marketing: We use your information to send relevant advertisements, promotions, and offers. You can opt-out of marketing communications at any time.
  • Legal Compliance: We may use your information to comply with legal obligations, enforce our terms, or protect our rights or the rights of others.

3. Data Sharing and Disclosure

We may share your personal information with the following parties:

  • Service Providers: We may share data with third-party service providers who assist us in operating our services (e.g., payment processors, hosting providers, marketing, and analytics).
  • Legal Obligations: We may disclose your information if required by law or in response to legal requests (e.g., subpoenas, court orders).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your consent.

4. Data Security

We take reasonable steps to protect your data from unauthorized access, alteration, disclosure, or destruction. These steps include encryption technologies and secure servers. However, no method of data transmission or storage is 100% secure, so we cannot guarantee complete security.

5. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time.
  • Opt-out: You can opt-out of marketing communications at any time by following the unsubscribe instructions in emails or through app settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interactions with our services. These technologies allow us to:

  • Analyze usage patterns to improve our services.
  • Personalize content and advertisements based on your preferences.
  • Provide social media features and enhance user engagement.

You can manage cookie preferences through your browser or app settings. Disabling cookies may affect some features of our services.

7. Third-Party Links

Our apps may contain links to third-party websites, apps, or services that are not controlled by us. This Privacy Policy does not apply to those external sites, and we encourage you to review their privacy policies before sharing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Wadinahub.com
Email: support@Wadinahub.com